Coaching & Support Services Guidelines

The following information explains the steps and procedures of how we work with our clients after their agreement to the terms of engagement.

How Does it work ?

  • Coaching & Support

    We can guide you through the best practices to resolve your dispute in or out of the Family Court

  • Legal Information

    We can point out at the public legal information relevant to your situation & case and explain them to you

  • Forms & Templates

    We can direct you to the online required and prescribed forms & templates relevant to your case

  • Drafting Documents

    You will draft and complete the form/s or document/s and let us know when you are done

  • Reviewing Documents

    We will review and might suggest some edits or amendments to the completed forms

  • Revising Documents

    You can delete/amend any of the suggested edits. Revising the document/s is your responsibility

  • Filing & Service

    We will guide you how to file the documents in the court & how to serve them on other parties

  • Correspondence Review

    We can review the emails /letters/ communications with other & court registry, if required.

  • Support in Hearings

    We can attend court events with you as McKenzie Friend / Support Person 

  • Court Events

    We will explain to you what happens in court hearings & conferences & the preparations associated

Steps following your agreement to the Terms of Engagement:
  1. Your participation in the workshops is important to help you understand the Family Court processes. Check the Workshops calendar 
  2. Register to get access to FDSS Knowledge Base Portal  
  3. We will share with you a blank online template to update your case chronological list of events, that needs to be updated by you continuously.
  4. Keep us updated in all correspondence with lawyers /court and other parties (include us BCC in all correspondence ) or forward the emails/letters .
  5. Send us any documents/emails by email
  6. If you wish to speak with us. You can send us text message or email us to arrange an appointment. We will respond to your email / text messages depending on our availability and the urgency of the matter. Phone calls and chats are only by appointments
  7. It is your responsibility to monitor the prescribed deadlines for filing or responding / dates of court events.
  8. For any upcoming court events – you can add to your calendar
Drafting documents or completing forms:
  1. All forms and templates/guides available on our online Knowledge Base Portal or ask us if you are not sure.
  2. Download the required template from the online Knowledge Base Portal
  3. Upload it to Google Drive and add/share as “editor”/ right to view/edit
  4. Draft/fill the document or form and note down all relevant information 
  5. Let us know when your draft is ready to be reviewed – (leave a comment on the shared document (right click on any of the document contents and choose “comment”)
  6. We will review it and suggest some edits or amendments.
  7. After we review it, we will leave a comment that of the review is done. You will be able to see the suggested edits and amendments (in green colour font)
  8. Subsequently, you can download the document as PDF on your computer (file >download as PDF) and 
  9. Follow the prescribed rules on how to file the document/s on this link.
  10. Please allow us up to 5 working days to review your documents. We will assess the urgency of your request.

Processes Guidelines and Fees

General Processes Guidelines and Fees