Family Mediation Solutions (FMS)
Structured, Holistic, Community-Led Family Mediation
The Family Mediation Solutions service (FMS) is a community-led initiative aimed to help separated parents resolve their disputes related to Care of Children, decisions related to their children, and Relationship Property division. Our holistic approach focuses on empowering families to navigate disputes collaboratively, prioritising children’s well-being and reducing conflict.
The FMS integrates the voices and experiences of the community it serves. We engage with families to tailor our services to their specific cultural, emotional, and logistical needs. Our services are accessible and inclusive, ensuring every family feels supported and valued.
We promote unity, support, and open communication. Our approach is rooted in whānau values and community cooperation, empowering whānau to navigate and overcome challenges together for the sake of their children.
How we can help
Family Mediation Solutions (FMS) provided by FDSS are designed to help parents resolve disputes without the need for lengthy court battles. The FMS services focus on two key areas:
This service addresses issues involving parental disagreements over the care of children. This includes disputes regarding living and contact arrangements, with each parent, and other important guardianship decisions related to the child’s upbringing.
The FMS also assists parents in mediating and negotiating disputes related to the division of relationship property and finances following separation. This covers disputes over financial assets, furniture and chattels property, maintenance, and child support.
Guidance & Conflict Coaching
Guidance and coaching to parents, supporting them in managing and resolving their conflicts by experienced and trained Mediators
Cost-Effective
A cost-effective alternative to lengthy legal battles through informal process for quicker results. Subsidised affordable fees
Voluntary process
A voluntary process empowering families to reduce or eliminate conflicts collaboratively and voluntarily without any commitments
Empowering Families with Our Unique Dual Mediator Approach
At Family Mediation Solutions (FMS), each parent has their own dedicated mediator—an approach that’s both unique and essential for effective conflict resolution. This “Two Mediators” model offers individualised support and empower both parents, creating a safe and impartial space for each parent to openly discuss concerns and receive tailored guidance.
By fostering trust and open communication, our model promotes a balanced, respectful environment where parents can engage constructively. This approach not only supports fairness and mutual respect but also helps families reach lasting solutions that prioritise the well-being of children and all family members. With FMS, parents receive support that honors both individual needs and shared goals, empowering them to move forward collaboratively to achieve resolution.
This means you’ll receive compassionate, practical support from trained and experienced mediators with lived experience, who truly understand the challenges of family separation and the realities of high-conflict situations and most importantly the impact on the children.
Community-led Initiative
The Community-led Initiative fosters a sense of community and encourages active participation in Family Mediation
Private and Confidential
A private & confidential process where all disclosed information remains confidential, to ensure a safe & supportive environment
Cultural sensitivity and inclusivity
The process prioritises cultural sensitivity and inclusivity, respecting diverse perspectives and values within families
The Process
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Consent to use the service
Parents can agree to use the service or one parent can send an automatic invitation during registration, or FDSS can send the invitation.
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Sign Mediation Agreement
Both parents sign the online "Mediation Agreement" and accept the confidentiality terms to begin the mediation service.
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Two Mediators Assigned
Each parent is assigned their own mediator to provide personalised support, guidance and coaching throughout the process.
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Introductory meetings
Both parents hold separate initial phone meetings with their assigned mediators to explain the process and address their concerns and needs.
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Joint or Shuttle Meetings
Both parents participate in joint or shuttle sessions with their respective mediators to start negotiations and work towards reaching agreement.
Our mediators are uniquely trained and experienced professional community members, having navigated family separation and the Family Court process themselves. This provides a deeper understanding of the parents' situations and allows our mediators to offer guidance grounded in firsthand lived experience
Insightful Community Guidance
Drawing from community perspectives and over a decade of firsthand experience , we provide whānau with comprehensive insights into several aspects of Family Sepration
At FMS, we believe that the best solutions come from within the community. We draw on local knowledge, resources, and support networks. By doing so, we provide culturally sensitive and context-specific solutions that truly reflect the needs of the families we serve.
Inclusive & Accessible Mediation
Our mediation services are designed to be welcoming and accessible for all families. We create a safe, informal, and supportive environment. This inclusive approach makes mediation feel less intimidating, allowing families to engage comfortably and confidently in the process to avoud lengthy court battles.
Focus on Support
Our goal isn’t just to resolve legal disputes—we aim to strengthen relationships and improve communication between family members. We understand that family conflicts involve complex emotions and dynamics, so our mediators focus on repairing relationships and building bridges focusing on solutions and Conflict Prevention
What parents say about us
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Reagan- Auckland Family Mediation Services
After battling in court for almost 6 years, finally I have the Final Parenting Order sealed – yayyyy -. I reached out to FDSS around 8 months ago, hoping nothing as I actually started to doubt my own insanity. Having no family in this country and no background knowledge of NZ court system, I did not have good supports, especially against 2 opponent lawyers. I spoke to Zayne who had patiently listened to my complaints & problems. Not only Zayne guided me and gave professional advice and information – much more that I ever received from my previous lawyer -, but he actually believes me from day 1, an act that restored my faith in myself. Zayne had also willing to speak to the other party in order to get my child back again into my life.
I can’t say “THANK YOU” enough to Zayne Jouma for all the times he spent on supporting me with my case and worked hard to make it work. I am and will be forever grateful for the supports, from the phone calls, time, and preparing affidavits; and most importantly having contact my child again. I wish I knew Zayne & FDSS much earlier so all the unnecessary sagas/circus in the court & expenses could have been avoided.
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Rebecca - Wellington Family Mediation Services
Lucky we approached FDSS at the early stages of my separation. There was alot of severe damage on my relationship with my children. They were refusing to have contact with me. Zayne did the magic ! He spoke with the father and arranged to meet both of us. The knowledge he shared with us was invaluable. After many meetings, now we have agreed to the parenting issues and drafted a very detailed and structured agreement. Also, we are in the process of discontinuing all the family court proceedings. Amazing people ! I am lucky i met Zayne at the early stages.
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John - Auckland Family Mediation Services
We have been stuck in the family court over 3 years. Although i and my former partner did not reach an agreement using FDSS. However, during my interactions with FDSS, i have gained alot of knowledge and understanding of the court perspective issues regarding the children. The joint sessions i have attended with my former parents were amazing. It helped me to clarify her position and concerns and made me sort out some issues, which i never knew they existed. The sessions we had were really good, where each of us were allowed to speak and express our emotions confidentially in a private setting. better than sitting in a room with lawyers and each of us worried to say something or speak freely because it might be taken against us in the court
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Frequently Asked Questions
The Family mediation Solutions Service (FMS) is a structured, holistic community-led approach to help parents resolve Care of Children, Guardianship disputes, and Relationship Property division.
Our mediators are experienced professionals who also have lived experience with family separation and the Family Court process. They are trained in mediation, communication, and conflict resolution, ensuring they are equipped to handle complex family dynamics sensitively and effectively. Their unique experience allows them to provide relatable, practical advice and support.
FMS provides a faster, more informal, and community-centered alternative to the Family Court. Unlike the Family Court process, which can be adversarial, FMS focuses on collaboration, negotiation, and maintaining healthy family relationships. Our mediators, with lived experience, guide parents through conflict resolution with a focus on their children’s best interests.
A: Family Dispute Resolution (FDR) is a structured process often mandated by the court to help families resolve disputes related to care arrangements and relationship property, typically involving one mediator who facilitates discussions for both parties.
In contrast, Family Mediation Solutions (FMS) is a community-led initiative that empowers families to collaboratively resolve disputes in a holistic and informal setting. FMS assigns two mediators—one for each parent—providing personalised support and ensuring that both voices are heard equally. FMS prioritises children’s well-being and integrates community perspectives, offering a tailored approach that considers each family’s unique cultural, emotional, and logistical needs.
Mediation through FMS is a voluntary process. Both parents must agree to participate. However, if one parent is hesitant or unsure, FDSS can facilitate an invitation to encourage participation, ensuring that both parties have the opportunity to resolve issues amicably without going to court.
If one parent refuses to engage in mediation, the process cannot move forward. However, we encourage parents to see mediation as a less stressful and more child-focused alternative to court. FDSS offers guidance and support to help both parents understand the benefits of mediation, and we can assist in re-inviting the reluctant parent at a later time if needed.
FMS covers a wide range of family disputes, including:
- Care and contact arrangements for children.
- Guardianship decisions related to children’s education, health, and upbringing.
- Division of relationship property (e.g., financial assets, furniture, property).
- Child maintenance and financial support issues post-separation.
FMS takes a holistic approach, integrating lived experiences, community-driven solutions, and long-term conflict resolution strategies, making it more accessible and personalized for families.
FMS guides parents through a structured process of negotiation, focusing on the best interests of children and reaching fair resolutions for guardianship or property disputes.
Yes, mediation at FMS is private and confidential. All information shared during sessions remains protected.
The timeline for mediation varies based on the complexity of the issues and the willingness of both parties to cooperate. Generally, the process is much quicker than taking matters to court. Introductory meetings are arranged promptly, and the first joint or separate mediation sessions can occur shortly after both parties sign the mediation agreement.
To register for FMS mediation services, you can complete the online registration form on our website. If both parents agree to participate, the process will proceed. If only one parent registers, FDSS will automatically invite the other parent to participate in the mediation process.
FMS provides workshops and educational resources on conflict resolution, co-parenting, and communication strategies, helping families avoid future disputes.
Preparing for mediation involves being open to communication and compromise. Consider your goals and what outcomes you feel are best for your children and family. Bringing any relevant documents, like financial records or previous care arrangements, can also help facilitate a smoother process.
Yes, FMS offers remote mediation services via Zoom or phone, making it accessible to families nationwide.
FMS provides low-cost or mediation services, ensuring that financial constraints do not prevent families from accessing support. Contact us to discuss about it.
If no agreement is reached, families may proceed to Family Court. FMS provides insights into possible court outcomes to help inform your decisions.
Yes, FMS encourages the involvement of extended family or community members to provide culturally sensitive, community-driven solutions.
FMS prioritizes cultural sensitivity and inclusivity, and accommodations will be made to ensure that the mediation process reflects your values and needs.
The FMS fees are heavily subsidized and depend on the complexity of your case and the nature of the dispute. Typically, the average case takes around 8-10 hours of sessions to complete. The estimated total cost for both parents is $400-$500, with each parent paying half. Any additional sessions/hours will be around $50 per hour.
Sure – we are happy to provide you with an estimated quote. Feel free to contact us to discuss about it. The hourly rate for our sessions $50 per hour, which is a heavily subsidised fee. Thanks for our community grants funders.
Shuttle mediation involves the mediators facilitating negotiations between the parents without them meeting face-to-face. This method is ideal if tensions are high and direct communication is difficult.
Each parent is assigned their own mediator, who provides personalised support, guidance, and conflict coaching throughout the process. Mediators work to facilitate discussions and help parents find solutions that benefit the entire family.
FMS aims to resolve disputes outside of court. However, if agreements are reached through mediation, they can be formalised and made legally binding by a court if needed.
The length of the mediation process depends on the complexity of the issues and the willingness of both parents to engage. However, FMS offers a more streamlined process than court proceedings, often resulting in quicker resolutions.
FMS mediators not only focus on resolving disputes but also on improving communication and strengthening relationships between family members. Conflict prevention and emotional support are key aspects of the service.
FMS is unique because it integrates community perspectives and offers a holistic, culturally sensitive approach. The focus is not just on legal resolution but on fostering long-term collaboration and improving family dynamics. The service is inclusive, accessible, and led by the community it serves.
Yes, we do. FDSS offers an after-mediation follow-up service based on a yearly membership for both parents. This membership allows FDSS to intervene at any time if disputes arise in the future, providing mediation and support without the need to hire lawyers or go through the court process again. This ensures ongoing collaboration and helps to prevent conflicts from escalating.
You can register online through our website by completing and submitting the online form. An automatic invitation will be sent to the other parent, and mediators will be assigned once both parties consent.