Request Call Back

If you have any enquiries or need guidance about any issues related to Family separation process or the Family Court. Please complete the online form to request a phone call back to discuss your situation with one of our coaches.

We are here to help !

We do not judge on people .. We are here to help and support whānau through their family separation journey .. We’ve been there and done that … you aren’t alone

Responsible decision-making is crucial for your family’s recovery during separation. We are always here to lend a sympathetic ear and assist you in exploring the best available options for managing your family separation process or parental dispute. We’re committed to supporting you through your decision-making process, ensuring you make the right choices

What whānau say about us ?


Frequently Asked Questions

How does it work after I complete the online form?
  1. You will receive an automated acknowledgment email from us (check your junk mail folder if you don’t receive any emails from us).
  2. One of our coaches will send you a text message to the mobile number you have provided to us to arrange an appointment over the phone to discuss your enquiry.
  3. Once an appointment is set, your designated coach will phone you at the agreed time/day to discuss your case.
When will I receive a callback?

It depends on the urgency of your case, our coaches’ availability, and how busy we are. If you do not receive any response within 3 working days, you can email us

What questions can i ask during the telephone consultation ?

Any enquiries related to Family Separation or the Family Court processes, forms, templates, or help with your decision-making process, or even if you have recently decided to separate from your partner and are wondering what’s the best and most appropriate way to do it or initiate it, we are here to support you through this journey. This includes issues related to the care of children, marriage dissolution and maintenance, family violence, and relationship property division.

Are there any costs or fees associated with this service?

This service is provided free of charge or by Koha (donation).  You can make a donation on this link. 

NO – we are not lawyers or a law firm. We are experienced self-represented parents with decades of lived experience in the Family Court and family separation. You can check out some of the feedback from whānau who have used our services. Any advice or information provided orally or in writing, on our website, or by email is not intended to, nor it does constitute to legal advice.

Is this service specific to any gender, race, or religion?

NO- this service is for any person residing in New Zealand regardless of their gender, race, culture, religion or status. We are here to help. We have ZERO tolerance to discrimination or racism or sexism in all forms. 

Personal information & confidentiality

We take your privacy and confidentiality very seriously. First, we do not share or discuss your personal information with third parties who are not employed by FDSS without your consent. We may use some of the information you provided to us for statistical and funding purposes, without mentioning any names or contact details. Additionally, we might pass on your contact details, with your consent, to other professionals to provide you with further help and support. The personal information we collect are only intended for anonymous stattistical and funding purposes and to provide you with our services. 

Please read our terms & conditions and privacy policy. If you have any enquiries about this issue, feel free to reach out. 

It depends on your situation and the specific case. If you are involved with the Family Violence/Criminal Court, the Family Court, or the Police Child Protection Team, please don’t hesitate to reach out to us. We will do our best to assist you or direct you to the appropriate channels for support and assistance.

Can i meet you in-person ?

Unfortunately, no, our services are currently provided remotely. We can meet you in person if it’s absolutely necessary, for example, if you want us to attend a court hearing with you as a McKenzie Friend. However, the majority of our services are offered remotley through audio and video platforms. We have successfully assisted hundreds and thousands of parents from all over the country through this method.

I have a lawyer, isn't that enough ?

While having a lawyer is valuable, our service can provide additional support and guidance, especially if you have questions or need assistance beyond what your lawyer offers. We have extensive experience in Family separation and Court matters and can offer insights and information from a different perspective. Think of us as a supplementary resource to ensure you have comprehensive support during your Family separation journey.

Based on our experience and thousands of  parents we dealt with. Having a lawyer only is often not enough when you are going through the process. It is always good to get different perspective ( from parents with lived experience) when making decisions – a small step / mistake will make a huge difference in resolving your dispute and recovery. 

Is this service available for a specific area / region in New Zealand ?

No – Our services cover all cities and regions in New Zealand. Any person with access to a reliable telephone can use this service. Our coaches are located in Auckland, New Plymouth, and various other regions throughout New Zealand. Thanks to technology!” We have assisted hundreds and thousands of people remotley from all parts of New Zealand. 

I am emotionally struggling to cope with the process. Can you help?

We hear you, and remember, you’re not alone. It’s okay not to be okay. While we don’t provide counseling or therapy, you can reach out to us, and we’ll do our best to guide you to the right resources for managing your emotions.

If you or someone you know is in immediate physical danger, please dial 111 for emergency assistance. If you’re feeling emotionally unwell or experiencing suicidal thoughts, you can find a list of organisations on our  contact us page.

Remember, reaching out for help is a sign of strength. Kia kaha !

What if i want to continue receiving ongoing support from you ?

Yes, this is possible – request a call back to discuss about the available options. You need to register for the “Ongoing Coaching Support Service” which consists of two tiers: 

1 – Comprehensive Ongoing Coaching Support

For guardians who require comprehensive ongoing coaching support services – (Monthly Membership fees)

2 – Basic Ongoing Coaching Support

For guardians who require a dedicated 1:1 telephone support up to 1 hour per month – Fees by Koha/Donation.

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